Complaints Procedure

 

 

Table Tennis England has a set of codes of conduct for players, parent/carers, coaches and officials which can be read in full in the Safeguarding Guidelines on the Table Tennis England’s website. Darlington Table Tennis Academy has adopted these Codes of Conduct and should it be necessary a disciplinary process to support them and must be fair and consistent at all times.

Everyone involved with DTTA should be aware of the expectation from them with regard to their conduct both on and off the table, in addition to their responsibility as an individual towards everyone involved with our sport complaints can be dealt with simply and effectively.

The Codes of Conduct for players, parents/carers will be displayed on the club website.

In the event that any member feels that they have suffered discrimination in any way or that the Club Policies, Rules or Codes of Conduct have been broken they should follow the procedures below:

 

1) If the matter is a child protection issue or involves anyone aged less than 18 years it should be reported to the club/league welfare officer or Table Tennis England’s Safeguarding Manager (Judy Rogers on 07507860034). Sample incident report forms for any child protection issues can be found on Table Tennis England’s website.

 

2) For all other complaints the matter should be referred to the club disciplinary chairman or other appropriate officer. The report should include:

i) Details of the incident

ii) The date and time the incident occurred

iii) Names of any witnesses or people present at the time of the incident iv) Statements from any witnesses

 

3) The club chairman or other appropriate officer will refer the information either to the club management committee where designated committee will:

i) Treat every report as confidential

ii) Not discuss any matters with anyone outside of the committee other than to request expert advice

iii) Declare immediately if they have a conflict of interest

iv) Treat each reported incident fairly and equitably

 

4) The club management or disciplinary committee will have the power to:

i)  Issue a verbal warning as to future conduct

ii) Issue a written warning as to future conduct

iii) Suspend from activities or membership for a period of time

iv) Remove/expel from the club/league